Privacy Policy
Last updated: November 2026
At Urban Grocer ("we", "us", "our"), we respect your privacy. This policy explains what personal information we collect when you use urbangrocer.store, how we use it, and the choices you have. By using our website you agree to this policy.
Information we collect
- Account and contact details: your name, email address, phone number and password when you create an account or place an order.
- Delivery details: your delivery address and any delivery instructions you give us.
- Order information: the items you buy, order totals, payment method and order history.
- Messages: information you send us by contact form, email or WhatsApp when you ask for help.
- Technical information: your device, browser type, IP address and pages visited, collected through cookies and similar technologies so the website works properly.
How we use your information
- To process, prepare and deliver your orders, and to contact you about them
- To create and manage your account, cart, wishlist and order history
- To answer your questions and provide customer support
- To send order updates and, where you have agreed, offers and news
- To keep our website secure, prevent fraud and improve how it works
- To meet our legal obligations
Who we share it with
We do not sell your personal information. We share it only where needed to run our service, for example with delivery partners so they can deliver your order, with payment service providers when you pay online, and with technology providers that host or support our website. These parties may use your information only to provide their service to us. We may also share information if required by law or to protect our rights, customers or the public.
Cookies
Our website uses cookies and similar technologies to keep you signed in, remember the items in your cart and understand how the site is used. You can control or delete cookies in your browser settings, but some parts of the website may not work properly without them.
How we protect your information
We take reasonable technical and organisational steps to protect your information, including secure connections (HTTPS) and restricted access to customer data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to keep your data safe.
How long we keep it
We keep your information only as long as we need it to provide our service, resolve disputes, keep business and tax records, and meet legal requirements.
Your choices
You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you promotional messages. Contact us using the details below and we will respond as soon as we reasonably can. We may need to keep some information where the law or an active order requires it.
Children
Our website is not intended for children under 18, and we do not knowingly collect their personal information. If you believe a child has given us information, please contact us and we will delete it.
Links to other websites
Our website may link to third-party sites. We are not responsible for their content or privacy practices, so please read their policies.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with its updated date. Continuing to use the website after a change means you accept the updated policy.
Contact us
- Address: Umar Chowk
- WhatsApp / Phone: +92 347 4786071
- Email: info@urbangrocer.store
- Website: urbangrocer.store